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  • R2 Configuring Problems

    Reporting errors during installing vnopn software and terminals can’t connect to desktop under Windows 7 OS?

    Pls check OS version. Windows 64bit ultimate is recommended.

    After installing vnopn software, can’t see terminals or disconnect to desktop?

    It’s very possible due to antivirus program. Pls check whether antivirus programs are installed on computer. If yes, then pls download them.

    Installing software under Windows 10, terminals can’t connect to desktop?

    The current software support Windows 10 1709/1803 version and don’t support versions before 1803.

    Terminals can’t connect to desktop through public network?

    It may due to old version terminals or unstable network. Then pls upgrade terminals to the latest version or check network status.

    Terminals can’t obtain IP automatically, but keep displaying interface of obtaining IP?

    1.The network should be connecting through router or layer 3 switch instead of connecting to switch directly.

    2.Pls keep DHCP of router open

    After installing vnopn software, server happens online or offline sometimes?

    1.pls check whether network of terminals are connecting by wireless

    2.Pls check whether server side is with dual network

    Because multiple terminal's working mainly depends on stable network. Connecting by LAN cable is strongly recommended. But server don’t support Dual NIC.

    Can’t see anything when monitoring?

    It’s caused by conflicts of some software with vnopn software on server. Like DeepFreeze and PowerShadow Master. To solve this by uninstalling those software or reinstalling OS.


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